In an effort to enhance convenience and reduce patient wait times, government hospitals have implemented the Online Registration System (ORS). This system allows patients to book appointments for outpatient department (OPD) visits through a user-friendly online platform. In this article, we will provide a comprehensive guide on how to utilize the ORS to schedule appointments in various departments of government hospitals.

To begin the registration process, patients are required to visit the official website of ORS at ors.gov.in. Here, they can click on the registration link and proceed to create an account. Additionally, a mobile app called "ehospital" is available on the Google Play Store for easy access to the ORS platform.

Upon successful registration, patients will receive a unique identification number, which can be used to log in to the portal. It is essential to save the 16-digit personal health identification number and password received on the first login, as they will be required for future appointments.

Once logged in to the ORS portal using the identification number and password, patients can navigate to the "New Appointment" section. If the appointment is a referral, patients need to select the desired hospital and department from the provided options.

After selecting the preferred date, available appointment slots for that day will be displayed. Patients can choose a suitable time slot and confirm the appointment. The system also provides the option to print the appointment token, which can be presented at the hospital if necessary. Additionally, an SMS containing the token details will be sent to the patient's registered phone number for reference.

The implementation of the ORS system varies across different departments and hospitals. Here are the details of specific departments and their respective dates for online appointment booking:

Dental Surgery & Psychiatry: Effective from January 1, 2022.

Location: Kindly approach Room No.2 of Dental Building (Gate No.1) for Dental Surgery and Psychiatry OPD at the 3rd Floor, New OPD Building (C-Wing).

CIO (Orthopaedics): Effective from December 4, 2021.

Location: Sr. Citizen Counter at CIO Building.

Sports Injury Centre (SIC): Effective from November 1, 2021.

Specialties: Arthroscopy & Joint Disorder, Sports Medicine.

Location: SIC OPD Reception at SIC Building.

Cancer Surgery, Paediatric Surgery, Rehabilitation (PMR), Dermatology (Skin): Effective from January 18, 2016.

Location: Counter No.5 & 6, New OPD Building.

Medicine, General Surgery, Paediatrics, Obstetrics & Gynaecology: Effective from November 2, 2015.

Location: Counter No.5 & 6, New OPD Building.

ENT & Ophthalmology (Eye): Effective from October 15, 2015.

Location: Counter No.5 & 6, New OPD Building.

Please note that all the departments operating at the Super Speciality Block (SSB) have the ORS facility available.

To ensure a smooth and efficient process, the OPD counters follow specific timings:

Monday to Friday: 8:30 AM - 11:30 AM

Saturday: 8:30 AM - 11:00 AM

Sunday: 8:30 AM - 11:30 AM

Apart from regular OPD appointments, certain specialized services are available on specific days and timings:

Sunday Clinic: Medicine, General Surgery, Paediatrics, Obstetrics & Gynaecology, Orthopaedics, Eye, ENT, Urology. These clinics operate during the morning shift on Sundays.

Geriatric OPD (Dental): Available on Mondays, Wednesdays, and Fridays during the afternoon.

Spine OPD (Orthopaedics): Conducted on Mondays and Thursdays during the morning shift.

Furthermore, a new Preventive Health and Screening OPD has been initiated by the Department of Community Medicine at VMMC & Safdarjung Hospital. This OPD is located in the 1st Floor, A-Wing of the New OPD Building, Room No.105. It operates on weekdays from 09:00 AM to 4:00 PM and on Saturdays from 09:00 AM to 01:00 PM, starting from November 8, 2021.

For a comprehensive OPD schedule with location details, readers can refer to the provided link.

Certain departments have been relocated to the Super Speciality Block (SSB) since June 25, 2018. These departments include Cardiology, Cardio Thoracic Vascular Surgery (CTVS), Endocrinology (ETC), Nephrology, Neurology, Neuro Surgery, Pulmonary Critical Care & Sleep Medicine, and Urology. All these departments in SSB are equipped with the ORS facility for convenient online appointments.

The introduction of the Online Registration System (ORS) has revolutionized the OPD registration process in government hospitals. By leveraging this system, patients can now book appointments conveniently from their homes, reducing waiting times at registration counters. With the provided guide and department-wise details, patients can easily navigate the ORS platform and secure appointments in their preferred departments. This digital initiative aims to enhance patient experience and streamline healthcare services, marking a significant step towards a more accessible and efficient healthcare system.

Reference: Online Registration System (ORS) Link