In a remarkable development, 303 government hospitals in Kerala have embraced the digital era by implementing an online booking system for outpatient (OP) tickets and doctor's appointments. This progressive step aims to enhance the convenience and efficiency of healthcare services across the state, ranging from family health centers to prestigious medical college hospitals. The initiative is part of the e-health project, with assistance provided by Akshaya centers to facilitate seamless online OP ticket reservations.

To access this innovative service, individuals need to visit the website https://ehealth.kerala.gov.in and complete the registration process. The first step involves clicking on the "register" option and submitting their Aadhar number. Once done, an OTP (One-Time Password) will be sent to the registered phone number for verification. This authentication allows the assignment of a unique online Personal Health Identification Number (PHIN) for each user.

Upon successful registration, users will receive a 16-digit PHIN and a password on their mobile phones. It is crucial to save this information securely as it will serve as the key to accessing the online appointment booking system.

Using the assigned PHIN and password, individuals can log in to the portal and proceed to make their appointment bookings. The portal interface will provide a user-friendly environment with various options. By clicking on the "New Appointment" tab, patients can specify the hospital and department of their choice, ensuring a seamless referral process if necessary.

Once the hospital and department details are marked, users can select their desired appointment date from the available options. The portal will display the tokens available for that particular day, enabling patients to make an informed choice based on their convenience. To maintain a physical copy, patients have the option to print the token if required. Additionally, token details will be sent as an SMS to the registered phone number, allowing patients to present it at the hospital for a smooth check-in process.

Conclusion:

The introduction of online OP ticket booking in 303 government hospitals across Kerala marks a significant stride towards accessible and patient-centric healthcare services. With the convenience of digital technology, individuals can now schedule their doctor's appointments efficiently, eliminating the need for long waiting times and manual ticket issuance. The user-friendly portal, coupled with the unique Personal Health Identification Number (PHIN), ensures a seamless experience for patients, making healthcare more accessible and efficient.

It is important to note that this digital initiative is part of a broader effort to revolutionize healthcare in Kerala, empowering patients with greater control and convenience. By embracing the advantages of virtual booking facilities, the state government is fostering a progressive healthcare ecosystem that prioritizes patient well-being. As technology continues to reshape the medical landscape, Kerala sets an inspiring example for other regions to follow suit, ushering in an era of accessible and patient-centric healthcare for all.

Reference: ehealth PORTAL - Government of Kerala Link