Patients across India are raising serious concerns about Healthians' lab accuracy, delayed reports, and poor service. Are these isolated issues or signs of deeper negligence?

What Patients Think About Healthians? Real Stories Reveal Fear, Frustration, and Alarming Errors in Diagnostics

In 2014, Healthians entered the Indian healthcare space with a bold mission — to make diagnostics accessible, affordable, and convenient for all. Backed by big names like cricketer Yuvraj Singh and led by entrepreneur Deepak Sahni, Healthians quickly grew to become a household name, boasting home collection services, quick turnaround times, and a broad test portfolio. But behind the glossy branding and celebrity endorsements, something appears to have gone dangerously wrong.

As of early 2025, a wave of public outcry has taken over social media and review platforms. Patients who once trusted Healthians for their medical needs are now sharing painful stories of misleading lab reports, misdiagnoses, service lapses, and outright negligence. These aren’t minor complaints — they represent fundamental failures that could have life-altering consequences.

Misleading Lab Reports: The Most Alarming Concern

One of the most unsettling themes across platforms like X (formerly Twitter), Reddit, and LinkedIn is the sheer number of people reporting wildly inaccurate test results. In February 2025, a user shared their experience with an SGPT (liver enzyme) test. Initially tested at Dr Lal PathLabs with a result of 83 U/L — a level indicating liver stress — the same test conducted just days later by Healthians returned a result of 46.7 U/L. Reassured by the lower number, the patient stopped medication… only to find weeks later that their SGPT remained dangerously high.

“It wasn’t a small deviation. It was a false sense of health that cost me weeks of suffering,” the user wrote. “Healthians didn’t just mess up — they risked my life.”

Other similar complaints echo the same sentiment — discrepancies in cholesterol levels, sugar readings, thyroid function, and liver panels. While minor variances between labs are common, these differences were too large to dismiss as routine calibration gaps.

Blood Group Errors: A Fundamental Failure

In what some describe as “criminal negligence,” multiple users have reported wrong blood group results — arguably the most basic of diagnostic tests. A recent post on LinkedIn detailed how Healthians labeled someone’s blood group as B-negative when it was, in fact, B-positive. This person, understandably shaken, rushed to another lab to confirm the correct group.

“Can you imagine if I had gone in for surgery or needed a transfusion based on their report?” the user asked in disbelief. “This isn’t about bad service — it’s about endangering lives.”

For a diagnostics company, such a mistake is more than just embarrassing — it’s catastrophic.

“No One Listens”: Customer Service Nightmares

Adding insult to injury is Healthians’ alleged response — or lack thereof — to customer concerns. Many users complain about rude customer service agents, disconnected calls, and zero accountability when problems arise.

One Reddit user wrote, “After three days of chasing them for my delayed report, I finally got a response — and it was a pre-written apology. No ownership, no explanation.”

Another user tweeted: “Raised a complaint about wrong test results, and all I got was a bot replying. Called again, and the agent hung up on me.”

These issues paint a picture of a company that may be more focused on growth than accountability.

 Hygiene and Professionalism: Field Staff Under Fire

It doesn’t stop at the lab reports. Some reviews on platforms like Justdial and Reddit highlight unhygienic practices and untrained phlebotomists — including technicians who arrive late, smell of tobacco, or speak in local languages that the patient doesn’t understand.

In one disturbing case, a user from Bangalore reported, “The technician wiped the needle on his pants before injecting it. I was horrified.”

These stories suggest systemic training and quality control issues that contradict Healthians’ claim of “250 quality checkpoints” and CAP (College of American Pathologists) accreditation.

 A Declining Reputation: From No. 1 to Under Fire

Healthians frequently cites being ranked the No. 1 diagnostic lab in Delhi. But recent sentiment paints a different picture. According to consumer feedback analyzed across platforms:

• On Justdial, over 1,300 reviews from cities like Bangalore show a significant tilt toward 1- and 2-star ratings, citing inaccuracy and poor service.
• On X, hashtags like #HealthiansScam and #MedicalNegligence have trended periodically since March 2025.
• On Reddit, users in r/india and r/health warn others to “avoid Healthians for anything critical” and recommend alternatives like Dr Lal PathLabs, Thyrocare, or even Apollo Diagnostics.

 What Do the Founders Say?

Surprisingly, despite the flood of public complaints, no official apology or acknowledgment has been issued by Healthians as of April 2025. Deepak Sahni, the company’s founder, continues to post about business milestones and expansion efforts on LinkedIn, but patient grievances go unaddressed.

One frustrated user commented under his post: “You’re celebrating 10 years of success while people are posting about botched results and fearing for their lives. Where’s the accountability?”

Yuvraj Singh, a brand ambassador and investor, has not responded publicly either, despite being tagged multiple times by affected patients.

⚠️ Misinformation, Marketing, and Trust Erosion

Many users are calling out Healthians’ marketing language as misleading. Claims like “precision-driven diagnostics” and “250+ quality checks” are increasingly seen as hollow PR, especially when basic errors like incorrect blood groups are being reported.

“People trust celebrity-backed brands,” said one Redditor, “and that’s what makes this even worse. Healthians cashed in on that trust — and let people down.”

 Regulatory Questions: Is Anyone Watching?

Several users have stated intentions to report Healthians to the National Medical Commission (NMC), Food Safety and Standards Authority of India (FSSAI), and consumer courts. However, as of this writing, no public action or investigation has been announced.

That said, the volume and seriousness of complaints may soon force regulatory bodies to intervene.

✅ Advice for Patients

If you’ve recently used Healthians or plan to do so, here’s what healthcare professionals and concerned patients recommend:

1. Double-check test results: Especially for critical markers like liver enzymes, thyroid, or blood group.
2. Cross-verify with a reputed lab: Consider Thyrocare, Dr. Lal PathLabs, or SRL as a second opinion.
3. Monitor your health actively: Don’t base medication or treatment on a single report if symptoms persist.
4. Report serious issues: Use consumer court platforms or the NMC grievance redressal system.
5. Spread awareness: If you’ve had a bad experience, share it — your voice may help others avoid risk.

Diagnostics are the first step in treatment. A faulty lab report can derail everything — from diagnosis to medication and recovery. What patients are saying about Healthians in 2025 isn’t just a complaint about service quality — it’s a cry for accountability in an industry where errors can cost lives.

Healthians may have revolutionized at-home testing in India, but unless it regains patient trust through transparency, training, and integrity, its brand may continue to bleed — and worse, so may its patients.

Sources & Platforms Referenced:

• X (formerly Twitter) posts: February–April 2025
• Reddit threads: r/india and r/health
• LinkedIn comments on Deepak Sahni’s posts
• Justdial reviews across major Indian cities
• Healthians official site and published statements