Decoding Divine Nursing Home: Patient Experiences and Care Standards
Nestled in the heart of West Bengal, in the busy metropolis of Kolkata, Divine Nursing Home is a shining example of healthcare, providing a range of services that have generated discussion and received varied opinions from the locals. We explore the amenities, patient experiences, and the emotional fabric that unites the stories of happiness and disappointment as we go into the depths of Divine Nursing Home in this article.
Since its founding, Divine Nursing Home, which is situated at 11A, Abinash Chandra Banerjee Lane, Sura Cross Lane, Phool Bagan, Beleghata, Kolkata, has been a mainstay in the healthcare industry. This nursing home, which is open around-the-clock, has grown to be a big part of the lives of many local patients looking for medical attention.
Divine Nursing Home was founded with the goal of offering complete healthcare. It provides a range of treatments, including maternity care managed by specialists like Dr. Jayita Chakraborty and general surgeries performed by skilled physicians like Dr. Dk Roy. The skilled medical experts and committed nursing staff at the nursing home collaborate to create a therapeutic atmosphere.
Reviews and Testimonials
Through navigating the maze of patient reviews, a variety of experiences become apparent. Resoundingly positive comments are heard about the well-kept facility, helpful nursing staff, and excellent service. Foodie Woodie shares her experience and commends the diligent personnel, skilled nurses, and frequent floor managers' presence for reviews.
Hebah Rehan's critique, on the other hand, presents a striking image, calling the hospital the "worst ever" and calling it a "deadly trap." The remark reflects the anger of individuals who thought the hospital was asking outrageous prices for each breath, similar to those of a five-star hotel.
Shruti Gupta's journey through a general surgery unfolds in a narrative that commends the night team's cooperation while criticizing the chaotic nature of the day team. Such nuances in patient experiences highlight the dichotomy that exists within the hospital's operations.
Patients Sentiment
Stories of suffering, resiliency, and the human experience entwined with healthcare are concealed under the somber evaluations. The sentiment analysis of these reviews reflects a wide range of feelings, from appreciation for a job well done to annoyance over what seems like carelessness.
Rina Mittra describes her suffering in an emotionally charged story, noting poor treatment, unstated expenses, and a lack of communication amongst staff members. The psychological toll that patients and their families experience becomes evident, calling for a more profound comprehension of the human element in healthcare.
A Walkthrough of Concerns: Critical Voices
Although the hospital is praised for its committed staff and nursing care, questions remain regarding billing procedures, communication breakdowns, and standards of hygiene. Arnab Kundu's worries regarding unreported expenses and poor communication in the hospital contradict Dipak Modi's favorable experience with patient Jyoti Kumari.
The stories alludes to problems with the mediclaim division, inadequate management, and disparities in billing procedures. One of the most important aspects of the patient experience is the hospital's reaction to their financial worries.
A Glimpse into Divine's DNA: A Historical Perspective
Divine Nursing Home was established in 1946 with a mission and has grown over the years from a small care facility to a major player in the healthcare industry. After enduring numerous transformations, the hospital is now a tertiary care facility that serves millions of people in Kolkata, Eastern India, and other nations. The trip is characterized by resiliency, flexibility, and a dedication to delivering healthcare that meets international standards.
At the end of our investigation, Divine Nursing Home is a complicated picture with both positive and negative aspects. Testimonials from patients reveal the essence of this medical facility, advising readers to proceed cautiously. The hospital's history, marked by decades of operation, encourages reflection on the changing healthcare environment and the difficult balance between medical expertise and compassionate care.
Divine Nursing Home Kolkata: Patient Experiences, Care Standards, and Doctors in 2025
Divine Nursing Home Pvt. Ltd., located at 11A, Abinash
Chandra Banerjee Lane, Sura Cross Lane, Phool Bagan, Beliaghata, Kolkata, West
Bengal 700010, is a multi-specialty hospital with a legacy of over 37 years.
Starting with 20 beds in 1987, it now boasts 125 beds, including 13 ICU beds, 7
HDU beds, and 10 NICU beds. The hospital is NABH-accredited and ISO
9001:2015-certified, with a NABL-accredited pathology lab (ISO 15189:2012) for
over 15 years. It has received a National Level Award for Service Excellence,
reflecting its commitment to high-quality healthcare. Divine Nursing Home
specializes in various fields, including cardiology, neurology,
gastroenterology, general surgery, gynecology, pediatrics, orthopedics, and
critical care, supported by advanced technology and a team of over 320
professionals.
Care Standards
- Accreditations:
- ISO
9001:2015 for quality management systems.
- NABL-accredited
pathology lab (ISO 15189:2012) for precise diagnostics.
- NABH
accreditation, ensuring adherence to national healthcare standards.
- Facilities:
- Operation
Theaters: Four stainless steel modular OTs with laminar airflow,
equipped with Martin’s LED OT lights, remote-controlled OT tables,
advanced Drager’s anesthetic ventilators, harmonic scalpels, and 3-chip
Storz/Striker laparoscopy machines.
- Critical
Care: 13-bed ICCU and 10-bed NICU with advanced equipment like
4-channel multi-para monitors, open care systems, and C-incubation for
neonates.
- Diagnostics:
Features a Johnson & Johnson Dry Chemistry Analyzer, Siemens C-Arm,
Allengers Lithotripsy Machine, and Phaco Emulsifier for precise
diagnostics and treatments.
- 24/7
Services: Round-the-clock pharmacy, ambulance services, and emergency
care.
- Specialized
Clinics: Includes pediatric, gynecology, ophthalmology, cardiac, and
outpatient rehabilitation units, focusing on patient-centric care.
- Advanced
Procedures: Offers laparoscopic surgeries (e.g., cholecystectomy,
appendectomy), microsurgery, endoscopy, arthroscopy, and bronchoscopy.
- Patient-Centric
Approach: Emphasizes compassionate care, transparency in charges, and
minimal waiting times through efficient admission and discharge processes.
The hospital’s motto, “Caring is our way,” reflects its focus on integrity
and excellence.
Patient Experiences
Patient feedback for Divine Nursing Home is generally
positive, with some areas for improvement:
- Positive
Feedback:
- Professionalism
and Care: Patients praise the hospital’s professional staff,
including nurses, doctors, and support personnel, describing the
experience as “like being pampered in a health club” (Google Reviews,
4.1/5 from 2,504 ratings on Justdial).
- Doctor
Expertise: Specific doctors, such as Dr. P.S. Mukherjee
(Nephrologist/Critical Care Specialist) and Dr. Subimal Gangopadhyay
(General Surgeon), receive high praise for their clinical skills, patient
communication, and life-saving interventions. For example, a patient
noted Dr. Mukherjee’s “excellent observation and recommendation of
medicine” that saved a life during an emergency, and another described
Dr. Gangopadhyay as “God for patients” for successful gallbladder
surgery.
- Advanced
Facilities: Patients appreciate the state-of-the-art OTs, clean
environment, and efficient diagnostic services, particularly in the
NABL-accredited pathology lab.
- Accessibility:
The 24/7 emergency services and pharmacy are valued for their
responsiveness, with ambulances on standby for crises.
- Areas
for Improvement:
- Mixed
Experiences: Some patients report inconsistent care quality, with
occasional delays in non-emergency services or communication gaps with
support staff (Watchdoq, 2024).
- Cost
Concerns: While affordable compared to larger hospitals, certain
procedures (e.g., laparoscopic surgeries) can be costly without
insurance, ranging from ₹50,000–₹2 lakh.
- Overcrowding:
High occupancy in Eastern Kolkata can lead to longer wait times for
non-critical consultations, though streamlined processes mitigate this.
Key Doctors
Divine Nursing Home hosts a team of experienced specialists
across multiple disciplines. Below are some notable doctors based on their
expertise, patient reviews, and contributions to the hospital’s reputation:
- Dr.
P.S. Mukherjee (Nephrologist and Critical Care Specialist)
- Qualifications:
MRCP (UK), FRCP (Glasgow), Fellowships from the USA
- Experience:
Over 10 years in the NHS (UK) and multiple awards for critical care
excellence.
- Specializations:
Critical care, ventilation, dialysis, and multi-organ support. Known for
managing complex cases in the ICCU.
- Patient
Feedback: Highly rated (4.8/5 on Lybrate) for his clinical acumen,
communication skills, and life-saving interventions, particularly in
emergencies.
- Consultation:
Available at Divine Nursing Home and affiliated hospitals like Apollo and
Ruby. Book via Practo or Lybrate.
- Dr.
Subimal Gangopadhyay (General Surgeon)
- Qualifications:
MBBS, MS (General Surgery)
- Experience:
Over 15 years
- Specializations:
Laparoscopic surgeries (e.g., gallbladder, appendectomy), endoscopy, and
microsurgery.
- Patient
Feedback: Praised for surgical precision and compassionate care, with
patients noting quick recovery post-surgery (4.7/5 on Practo).
- Consultation:
Available at Divine Nursing Home, Beliaghata. Book via Practo or hospital
contact (+91 33 4015 6787).
- Dr.
Arindam Saha (General Surgeon)
- Qualifications:
MBBS, MS (General Surgery)
- Experience:
Over 10 years
- Specializations:
General and laparoscopic surgery, with expertise in minimally invasive
procedures.
- Patient
Feedback: Rated 4.6/5 on Lybrate for surgical skills, patient
listening, and detailed explanations. Described as “soft-spoken and a
good human being.”
- Consultation:
Available at Divine Nursing Home Polyclinic, Kankurgachi.
- Dr.
Shree Ram Soni (Specialty not specified, likely General Medicine or
Administration)
- Role:
Associated with hospital leadership (Managing Director).
- Patient
Feedback: Noted for overseeing quality care and hospital operations,
contributing to Divine’s National Level Award for Service Excellence.
- Dr.
Subodh Kumar Bera (Pediatrician)
- Qualifications:
MBBS, MD (Pediatrics)
- Specializations:
Pediatric care, NICU management, and neonatal emergencies.
- Patient
Feedback: Appreciated for expertise in the Level III NICU, ensuring
advanced care for newborns.
- Dr.
Rabinder Nath (Orthopedic Surgeon)
- Qualifications:
MBBS, MS (Orthopedics)
- Specializations:
Orthopedic surgeries, including joint replacements and trauma care.
- Patient
Feedback: Valued for effective treatment of musculoskeletal disorders
and patient education.
- Dr.
Vishal Agarwal (Specialty not specified, likely Cardiology or General
Medicine)
- Patient
Feedback: Recognized for contributing to the hospital’s cardiac
clinic, offering screening and diagnostic expertise.
- Dr.
Sujay Ray (Gastroenterologist)
- Qualifications:
MBBS, MD, DM (Gastroenterology)
- Specializations:
Endoscopy, liver diseases, and gastrointestinal disorders.
- Patient
Feedback: Noted for accurate diagnoses and patient-centric care in
managing IBS and liver conditions.
Note: The hospital lists over 100 doctors across
specialties like cardiology, urology, gynecology, oncology, and neurology. For
a complete list, visit www.divinenh.in or
contact the hospital directly.
Key Specialties and Services
- Neurology:
Offers treatment for epilepsy, stroke, and trigeminal neuralgia, with
advanced neurodiagnostic tools (EEG, EMG). Neurologists collaborate with
the ICCU for critical cases.
- Gastroenterology:
Provides endoscopy, colonoscopy, and ERCP, with specialists like Dr. Sujay
Ray managing complex GI disorders.
- Cardiology:
Equipped for cardiac screenings, diagnostics, and surgeries, supported by
a dedicated cardiac clinic.
- Gynecology
and Pediatrics: Features advanced gynecological procedures and a Level
III NICU for neonatal care.
- Orthopedics
and Surgery: Specializes in laparoscopic and microsurgery, with
experienced surgeons like Dr. Subimal Gangopadhyay and Dr. Arindam Saha.
- Outpatient
Rehabilitation: Offers post-surgical therapy to maximize recovery
outcomes.
- Emergency
Services: 24/7 emergency care with ambulance support and a
well-equipped ICCU.
Patient Navigation Tips
- Booking
Appointments: Use online platforms like Practo (www.practo.com), Lybrate (www.lybrate.com), or the hospital’s
website (www.divinenh.in) for OPD
bookings (Monday–Saturday, 9:30 AM–12:30 PM, 5:30 PM–8:30 PM). Contact:
+91 33 4015 6787 or [email protected].
- Cost
Estimates: Consultations: ₹500–₹1,200; Procedures (e.g., laparoscopy):
₹50,000–₹2 lakh; ICU stay: ₹10,000–₹20,000/day. Insurance is recommended
for costly procedures.
- Insurance:
Ensure coverage for multi-specialty treatments, as private hospital costs
can be significant. Divine offers transparent billing through platforms
like Quality Health.
- Emergency
Access: For urgent cases (e.g., stroke, cardiac emergencies), call the
24/7 helpline (+91 33 4015 6787) or use ambulance services.
- Preparation:
Bring medical history, current medications, and insurance details. For
procedures like endoscopy, follow pre-procedure instructions (e.g.,
fasting).
- Accessibility:
Located near Trikon Park, Beliaghata, easily accessible by public
transport. The hospital’s high occupancy suggests booking appointments in
advance.
Strengths and Challenges
- Strengths:
- Advanced
technology (e.g., modular OTs, NABL-accredited lab) ensures precise
diagnostics and treatments.
- Experienced
doctors like Dr. P.S. Mukherjee and Dr. Subimal Gangopadhyay enhance
trust and outcomes.
- NABH
and ISO certifications reflect high care standards and patient safety.
- Affordable
care compared to larger hospitals like Apollo or AMRI, with a focus on
community healthcare.
- Challenges:
- High
patient volume can lead to wait times for non-emergency consultations.
- Some
patients report inconsistent support staff communication, though this is
being addressed through streamlined processes.
- Limited
information on 2025-specific updates (e.g., new equipment or specialists)
due to reliance on 2024 data露
Why Divine Nursing Home?
Divine Nursing Home stands out in Eastern Kolkata for its
advanced facilities, experienced medical team, and patient-centric care. Its
NABH accreditation and 37-year legacy make it a trusted choice for specialties
like neurology, gastroenterology, and critical care. While minor issues like
wait times exist, the hospital’s commitment to quality, affordability, and
compassionate care makes it a reliable option for comprehensive healthcare.
Sources
- Watchdoq
Healthcare News (2024)
- Practo
(www.practo.com)[](https://www.practo.com/kolkata/hospital/divine-nursing-home-beliaghata)[](https://www.practo.com/kolkata/clinic/divine-nursing-home-beliaghata)[](https://www.practo.com/kolkata/clinic/divine-nursing-home-divine-polyclinic-kankurgachi)
- Divine
Nursing Home Website (www.divinenh.in)[](https://divinenh.in/)[](https://in.linkedin.com/company/divine-nursing-home)[](http://www.divinenh.in/about-us/)
- Justdial
Reviews
- Lybrate
Reviews
- Sehat
(www.sehat.com)[](https://www.sehat.com/divine-nursing-home-kolkata)[](https://www.sehat.com/doctors-list/divine-nursing-home-kolkata)
- Quality
Health (www.qualityhealth.in)[](https://www.qualityhealth.in/hospitalsdetail/detail/Divine_Nursing_Home_Pvt._Ltd./)
- Bajaj
Finserv Health (www.bajajfinservhealth.in)[](https://www.bajajfinservhealth.in/hospitals/kolkata/divine-nursing-home-beleghata)
- IndiaMart
(www.indiamart.com)[](https://www.indiamart.com/divine-nursing/aboutus.html)[](https://www.indiamart.com/divine-nursing-home/aboutus.html)
For the latest doctor list or specific procedure details,
contact Divine Nursing Home directly or consult a medical professional for
personalized advice.
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