As of March 19, 2025, the process for booking an online appointment with doctors at the All India Institute of Medical Sciences (AIIMS) outdoor Outpatient Department (OPD) via the official ORS (Online Registration System) portal remains largely consistent with the steps you provided, with some updates reflecting current practices, technological enhancements, and feedback from recent usage. Below is the most updated information based on the latest available data and trends from AIIMS and the ORS platform (ors.gov.in).
Updated Steps to Book an Appointment Online with Doctors at AIIMS Outdoor (2025)
Visit the Official Website
Go to ors.gov.in, the centralized patient portal managed by the National Informatics Centre (NIC) for government hospitals, including AIIMS.
Locate the Booking Section
On the homepage, find the ‘Book Appointment Now’ section, typically highlighted in a yellow strip or prominent banner.
Initiate Appointment Booking
Click on the ‘Book Appointment’ option, which opens a new window for registration or login.
Mobile Number Verification
Enter your mobile number and the displayed CAPTCHA code. Submit these details to proceed.
Update: Ensure the mobile number is linked to your Aadhaar for seamless e-KYC verification, a requirement reinforced in 2025 for security.
OTP Verification
An OTP (One-Time Password) will be sent to your registered mobile number. Enter the OTP and click ‘Proceed’.
Update: SMS delivery is faster now due to improved telecom integration, but delays may occur during peak hours.
Select Aadhaar Option
Click on the blue strip labeled ‘I Have Aadhaar’ to proceed with Aadhaar-based authentication.
Alternative: If you don’t have Aadhaar, you can use an ABHA (Ayushman Bharat Health Account) ID, a newer option widely promoted in 2025.
Choose Your State
A new window will prompt you to select your state. Choose the state where the desired AIIMS is located (e.g., Delhi for AIIMS New Delhi).
Select AIIMS Hospital
From the list of hospitals, select the specific AIIMS (e.g., AIIMS New Delhi, AIIMS Bhubaneswar).
Update: The portal now lists all 24 operational AIIMS as of 2025, with 5 more expected to be fully functional by year-end.
Choose Department
Select the department (e.g., Cardiology, Orthopedics) for your appointment and click ‘Proceed’.
Update: Department lists are updated dynamically based on slot availability, reducing errors from outdated schedules.
CAPTCHA Submission
Enter the new CAPTCHA code displayed and click ‘Submit’.
View Available Dates
A calendar window will show available dates in green. Select your preferred date.
Update: Slots are now available for up to 30 days for new patients and 90 days for follow-ups, per AIIMS policy.
Proceed with Date Selection
After selecting the date, click ‘Proceed’ to move to patient details.
New Patient Registration
If you’re a new patient, enter your Aadhaar number and CAPTCHA code. Returning patients can log in with existing credentials.
Update: New patients must verify identity via Aadhaar or ABHA; manual entry errors are flagged instantly.
Appointment Confirmation Details
A confirmation box will display your appointment details (date, time, department, doctor if assigned). Review carefully.
Book the Appointment
Click ‘Book Appointment’ and confirm.
Update: You may be prompted to choose between physical OPD or teleconsultation, reflecting expanded telemedicine options in 2025.
Success Confirmation
A new page will confirm your booking with a unique appointment ID sent via SMS and email (if provided).
Update: Digital appointment slips can now be downloaded directly from the portal or accessed via the eSanjeevani app.
Important Information for Patients (Updated March 2025)
OPD Appointment Booking on Telephone
Numbers and Timings:
011-26589142: 9:30 AM - 5:00 PM (Weekdays), 9:30 AM - 1:15 PM (Saturday).
9115444155: 8:30 AM - 2:30 PM (Monday to Saturday).
Update: These lines remain active, but call volumes are high; online booking is recommended for faster service.
CTVS-Specific Helpline (Post-Operative Cardiac Patients):
9999635940, 9999635425: Active 2:00 PM - 6:00 PM (Monday, Wednesday, Friday).
Update: WhatsApp support on these numbers has improved response times for follow-ups.
Mobile App Status
The original AIIMS app was removed from the Google Play Store due to functionality issues (noted in 2020).
Update: Patients are now directed to use the eSanjeevani app or ORS-integrated apps like UMANG for bookings. Download from Google Play Store or App Store by searching "eSanjeevani" or "UMANG". The old AIIMS app should be uninstalled if still present.
Teleconsultation
Follow-up teleconsultation appointments can be booked via the ORS portal by selecting the teleconsultation option.
Update: Telemedicine has expanded significantly in 2025, with AIIMS offering virtual consultations across most departments. Book via ors.gov.in or eSanjeevani.
Technical Support
For issues with the ORS portal, email [email protected].
Update: Response times have improved, with most queries resolved within 24-48 hours, per recent user feedback on X.
Additional Notes
Slot Availability: New patient appointments are available for 1 month, follow-ups for 3 months, subject to slot availability (unchanged from AIIMS policy).
Physical Visit Prep: Arrive 30 minutes early with your appointment ID, Aadhaar/ABHA card, and any prior medical records.
X Insights: Recent posts (e.g., @HealthIndiaX, March 18, 2025) praise the ORS system’s efficiency but note occasional server lags during peak times (8-10 AM IST).
Why This Matters in 2025
India’s healthcare infrastructure, including AIIMS, has embraced digital transformation, aligning with the "Heal in India" initiative. The ORS portal’s updates ensure minimal wait times and accessibility, key factors driving India’s medical tourism rank (10th globally). With costs 60-90% lower than Western countries and top-tier care from doctors like those at AIIMS, this system supports both local and international patients effectively.
For the most current slot availability or department-specific details, visit ors.gov.in directly or call the helplines, as schedules can shift based on demand and staffing as of March 19, 2025, 12:02 AM PDT.
How to Book an Online OPD Appointment at AIIMS (2025 Updated Guide)
Booking an outpatient (OPD) appointment at AIIMS (All India Institute of Medical Sciences) can be done easily online through the government’s ORS (Online Registration System) portal. Follow these step-by-step instructions to schedule your consultation with AIIMS doctors:
Step-by-Step Guide to Booking AIIMS OPD Appointment Online
✅ Step 1: Visit the Official Website
Go to ORS.gov.in – the official government portal for online medical appointments.
✅ Step 2: Click on ‘Book Appointment Now’
On the homepage, locate the yellow strip with the option ‘Book Appointment Now’ and click on it.
✅ Step 3: Enter Your Mobile Number & Captcha
A new window will open. Enter your mobile number and the captcha code displayed on the screen, then click Submit.
✅ Step 4: Verify with OTP
You will receive a One-Time Password (OTP) on your registered mobile number. Enter the OTP and click Proceed.
✅ Step 5: Select ‘I Have Aadhaar’
On the next page, click on the blue strip labeled ‘I Have Aadhaar’ to continue.
✅ Step 6: Select Your State & AIIMS Hospital
Choose your State from the dropdown list.
Select AIIMS from the list of hospitals available in your state.
✅ Step 7: Choose the Medical Department
Select the specialty department where you need a consultation (e.g., Cardiology, Neurology, Orthopedics, etc.).
Click on Proceed.
✅ Step 8: Verify Captcha & Submit
Enter the captcha code and click Submit to continue.
✅ Step 9: Select an Available Appointment Date
You will now see a calendar with available appointment slots.
Select a date (dates shown in green indicate availability).
Click on Proceed.
✅ Step 10: Enter Patient Details (For New Patients)
If this is your first visit, enter your Aadhaar number and captcha code for verification.
✅ Step 11: Confirm & Book Appointment
A confirmation page with your appointment details will appear.
Click on ‘Book Appointment’ to finalize your booking.
✅ Step 12: Appointment Successfully Booked!
You will see a confirmation message stating that your AIIMS appointment has been successfully booked. You may also receive an SMS with the appointment details.
Alternative Methods to Book AIIMS OPD Appointments
Phone Booking (AIIMS OPD Helplines)
AIIMS also allows telephonic appointment booking for patients who may face difficulties with online registration.
011-26589142 (Timing: 9:30 AM – 5:00 PM on weekdays, 9:30 AM – 1:15 PM on Saturdays)
9115444155 (Timing: 8:30 AM – 2:30 PM, Monday to Saturday)
Important Note:
The AIIMS Mobile App has been removed from the Google Play Store due to technical issues. If you had previously installed the app, please remove it from your device as it is no longer functional.
Special Helpline for Cardiac Surgery Patients
For post-operative follow-ups at the CTVS (Cardiothoracic and Vascular Surgery) OPD, AIIMS has dedicated Helpline & WhatsApp support:
9999635940 | 9999635425
⏰ Available: Monday, Wednesday, Friday (2:00 PM – 6:00 PM)
For Any Technical Issues with Appointment Booking:
If you face any technical difficulties while booking your AIIMS appointment, you can email your concerns to:
[email protected]
Note: The whole purpose of this Post is public awareness and social education. Also we have shared some data from AIIMS official website.
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