A foreign patient visited Sir Ganga Ram Hospital in Karol Bagh, Delhi, in July 2024 for antiviral medication and shared a positive experience, contrasting with the negative themes but providing balance. However, other reviews highlighted challenges: 🔹 Positive Experience: The foreign patient praised the doctors’ attention and quick service, stating, “The doctors & attention were great!!!” The hospital accepted traveler’s insurance, and the process was smooth. 🔹 Negative Experience (Google Reviews): Another patient admitted for a neurological condition in 2024 reported: Poor Communication: Doctors rarely updated the family, and nurses were unresponsive to requests for clarification. Disconnected Departments: The neurology and diagnostic teams were uncoordinated, leading to delayed test results and treatment. Emotional Neglect: The family felt “invisible” as staff focused on procedures without addressing their anxiety. Insurance Issues: The billing department was slow to process insurance, causing stress over unexpected costs. The contrast suggests variability, with Sir Ganga Ram excelling for some but struggling with systemic issues for others, similar to Apollo Jayanagar.