A patient’s family shared their experience of their 85-year-old father undergoing treatment for metastatic prostate cancer at Max Hospital, Mohali, since 2016 under the Central Government Health Scheme (CGHS). The family felt the treating doctor was dismissive and unsympathetic, possibly due to lower CGHS reimbursement rates. They reported: 🔹 Lack of Communication: The doctor provided minimal updates, leaving the family to seek information from nurses, who were often too busy to assist. 🔹 Disconnected Departments: The oncology and billing departments seemed uncoordinated, causing delays in test results and treatment plans. 🔹 Emotional Neglect: The family felt ignored during critical moments, with no counseling or emotional support offered, exacerbating their stress. 🔹 Insurance Issues: CGHS processing was slow, with unexpected out-of-pocket expenses due to unclear billing practices. A related sentiment on X described a patient’s father being kept at Max Shalimar Bagh for over 40 days, with doctors allegedly complicating the case and withholding daily medication reports during discharge, possibly to avoid legal accountability. The family felt “trapped” and unsupported.