A patient’s son (@zeeshanthestar) shared their experience at Jay Prabha Medanta, Patna, where their father, a post-transplant patient, was admitted for fever and loose motions in April 2025. The family faced significant distress: 🔹 No Communication: Doctors failed to provide regular updates, and the family had to repeatedly ask for basic information about the patient’s condition. 🔹 Disconnected Departments: The general medicine and transplant teams seemed to operate in silos, leading to delays in diagnostics and treatment adjustments. 🔹 Emotional Neglect: The family felt dismissed by staff, with no acknowledgment of their concerns as a post-transplant patient’s caregivers, adding to their emotional burden. 🔹 Insurance Delays: The hospital’s insurance desk was slow to process claims, and the family faced unexpected costs due to unclear billing. The patient’s son described the experience as “heartbreaking” and felt the hospital prioritized profits over care. A similar complaint on ConsumerComplaints.in noted Medanta’s staff being unresponsive during a critical admission, leaving the family feeling “helpless.” However, some reviews praise Medanta’s advanced facilities, suggesting inconsistencies in service quality.