A patient admitted their mother for a cardiac procedure at Fortis Hospital, Mulund, in 2024. The family expected high-quality care given Fortis’s reputation but faced significant challenges: 🔹 Poor Communication: Doctors provided vague updates, often contradicting each other, leaving the family confused about the treatment plan. 🔹 Disconnected Departments: The cardiology and ICU teams appeared uncoordinated, with delays in transferring the patient to the ICU post-procedure. 🔹 Lack of Empathy: The staff seemed indifferent to the family’s anxiety, with one nurse reportedly saying, “We’re too busy to explain everything.” 🔹 Bureaucratic Nightmare: The insurance process was delayed due to missing documentation, and the family was pressured to pay upfront despite having cashless insurance. A post on X echoed similar sentiments, with a user (@NareshSoni_) describing Fortis’s discharge process as deliberately slow to inflate bills, waiting seven hours after initiating the request. The family felt “cheated” and vowed to share their full ordeal later. Despite these issues, Fortis Mulund has positive reviews for its cardiac and transplant units, with some patients praising post-discharge support, indicating variability in experiences.