A patient (@mayurjango) shared their experience at Apollo Spectra, Kanpur, after treatment in 2025, describing it as “completely waste” due to systemic failures: 🔹 Poor Communication: The front desk staff were “clueless” about the patient’s treatment plan, and doctors provided minimal updates, leaving the patient to follow up repeatedly. 🔹 Disconnected Departments: The surgical and billing teams were uncoordinated, resulting in errors in treatment records and delays in discharge. 🔹 Lack of Empathy: The staff’s attitude was described as “rude” and indifferent, with no effort to address the patient’s concerns or comfort them during recovery. 🔹 Billing Issues: The hospital allegedly inflated bills with unnecessary tests, and the insurance process was chaotic, requiring multiple follow-ups. Google Reviews for Apollo Spectra echoed similar sentiments, with one patient noting, “The staff didn’t care about our questions, and we felt like just another case.” However, some reviews praised specific surgeons for successful procedures, indicating mixed experiences.