Red Cross Society Hospital, Delhi: An Overview Located at M8HF+529, Aradhak Marg, Chikamberpur Village, Chikamberpur, New Delhi, Delhi, Red Cross Society Hospital is a facility that garners mixed opinions from its visitors. Here’s a summary based on recent reviews: Overall Rating: 3.5 stars based on 196 reviews (Google) Patient Sentiment: Positive Aspects: Several patients appreciate specific doctors like Dr. Dinesh Kapil and Dr. Sonakshi for their dedicated and caring approach towards patients, especially in pediatric care. Training and Courses: The hospital offers first aid training, which has been positively mentioned for its quality and practical approach. Convenience: It is conveniently located near Dilshad Garden Metro station with accessible parking facilities. Negative Aspects: Staffing Issues: Multiple complaints about inadequate staffing leading to long waits for patient care, particularly in the ICU. There are concerns about staff negligence and lack of responsiveness. Hygiene and Maintenance: Criticisms include unclean washrooms, dirty bed sheets, and occasional rodent presence in rooms, impacting overall cleanliness and patient comfort. Customer Service: Complaints about rude behavior from canteen staff and inadequate communication regarding patient needs during emergencies. Recommendations for Improvement: Staffing and Training: Address staffing shortages to ensure timely and efficient patient care. Implement ongoing training programs for staff to enhance service delivery. Hygiene Standards: Improve cleanliness standards throughout the hospital, including washrooms, patient rooms, and common areas. Customer Service: Focus on improving staff courtesy and responsiveness to enhance patient satisfaction and overall experience. In conclusion, while Red Cross Society Hospital in Delhi has received commendations for specific medical professionals and training programs, there are significant areas that require attention, such as staffing, hygiene, and customer service, to elevate the overall patient experience and reputation of the hospital. This review aims to provide a balanced perspective based on the feedback provided by various patients and visitors of Red Cross Society Hospital in Delhi.